Refund Policy

Refund Policy

At National Bulk SMS , we highly value feedback from our clients regarding our products and services. We take pride in providing fast and competent technical support and aim to respond to any queries or concerns within 72 hours. Our team of specialists are well-equipped to handle any issues that may arise, with many positive reports attesting to their expertise.

Please also be aware that the offers and prices on our website are subject to change at any time and any disputes will be resolved according to the management's decision. We appreciate your trust in our services and strive to exceed your expectations.

Section A: Partial Refund

National Bulk SMS highly values the feedback of our clients regarding our products and services. We strive to ensure complete satisfaction for our customers and if for any reason you are not 100% satisfied with your purchase, you may request a refund within 120 days of the purchase date. Please note that non-refundable services are clearly stated in section C below. Refunds will be processed on a prorated basis and the processing time for refunds will take approximately 10 business days.

After the 120 days period has elapsed, National Bulk SMS reserves the right to provide a partial refund, but only if it has been determined that our product or service does not meet the requirements as stated on our website. The authenticity of the case will be taken into consideration and the partial refund provided will not exceed 40% of the order value. Thank you for choosing National Bulk SMS & we look forward to providing you with the best possible products and services.

Section B: Full Refund

• If you accidentally bought the service more than once for the same URL.
• If you mistakenly purchased a service multiple times for the same URL, we can adjust the payment to apply it to the correct service that you need. We will refund any surplus amount you paid or request additional payment if necessary, depending on the situation.
• If you find that a feature advertised or promised by National Bulk SMS is missing from the service you received, please let us know. We will investigate the issue and provide a solution or compensation as appropriate.
• In the event that your customized project requires deliverables that are beyond our capabilities, we may not be able to proceed with the project. If this happens, we will communicate with you promptly to explore alternative options and find a satisfactory resolution.

Section C: No Refund

• Refund requests made immediately after ordering or receiving the service.
• Customers indicate that they have changed their mind about using the service and will not be utilizing it after placing an order.
• Refund requests based on clearly stated reasons on our official website that indicate the service does not include certain features, which were not claimed or listed as part of the service.
• Refund requests made after we have already started working on the project.

Overall, these are situations where customers are requesting a refund for various reasons related to the service they received or are going to receive. It's important to have clear policies and guidelines in place to handle these situations fairly and effectively.